If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app. OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins. See more support pages for OneDrive and OneDrive for work or school.įor the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. Learn how to Find lost or missing files in OneDrive or View historical versions of Office files. See more information about how long deleted items are kept for work or school accounts.
If you're signed in with a work or school account, items in the recycle bin are automatically deleted after 93 days, unless the administrator has changed the setting. If your recycle bin is full, the oldest items will be automatically deleted after three days. If you're signed in to OneDrive with a Microsoft account, items in the recycle bin are automatically deleted 30 days after they're put there. For more information about SharePoint versioning settings (which also apply to OneDrive for work or school) see Enable and configure versioning for a list or library or How does versioning work in a list or library? If you're using OneDrive as part of SharePoint Server, your administrator may have turned off document versioning.
If you sign in with a work or school account, the number of versions will depend on your library configuration. If you sign in with a personal Microsoft account, you can retrieve the last 25 versions.
